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Privacy Policy

Last Updated: January 1, 2025

IPM (“Company,” “we,” “us,” or “our”) operates the go-ipm.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our services.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Request a service quote or schedule an appointment
  • Contact us through forms, email, or phone
  • Complete payment transactions
  • Subscribe to our newsletter or communications
  • Participate in surveys or provide feedback

This information may include:

  • Name, email address, phone number, and physical address
  • Property details (address, size, pest concerns, location type)
  • Service history and preferences
  • Payment information (processed securely through third-party payment processors)
  • Communications and inquiries

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Browser type, operating system, and device information
  • IP address and general geographic location
  • Pages visited, time spent on pages, and clickstream data
  • Referring website and links clicked
  • Device identifiers and mobile network information

This information is collected through cookies, web beacons, pixels, and similar tracking technologies.

Third-Party Sources

We may receive information about you from:

  • Service providers and contractors
  • Referral sources
  • Public records (for service delivery purposes)
  • Business partners and affiliates

2. How We Use Your Information

We use collected information for:

  • Providing, maintaining, and improving our services
  • Processing service requests, quotes, and payments
  • Scheduling and managing appointments
  • Sending service confirmations, updates, and reminders
  • Communicating about services, changes, or important notices
  • Responding to inquiries and customer support
  • Developing new services and features
  • Conducting research, analytics, and measuring service effectiveness
  • Personalizing your experience on our website
  • Marketing and promotional communications (with your consent)
  • Complying with legal obligations and enforcing our terms
  • Detecting and preventing fraud or security issues
  • Protecting the rights, property, and safety of our company, users, and the public

3. How We Share Your Information

Service Providers

We share information with vendors and contractors who assist us in:

  • Payment processing
  • Customer service and support
  • Website hosting and maintenance
  • Email and communication services
  • Analytics and data analysis
  • Marketing and advertising services

These providers are contractually obligated to use your information only as necessary to provide services to us.

Legal Compliance

We may disclose your information when required by law or in response to:

  • Court orders, subpoenas, or legal process
  • Government or regulatory agency requests
  • Investigations of fraud, security, or safety concerns
  • Protection of our legal rights or the safety of others

Business Transfers

If our company is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

With Your Consent

We will share your information with third parties when you explicitly consent or request that we do so.

Aggregated and De-identified Data

We may share aggregated or anonymized data that cannot reasonably identify you without restriction.

4. Cookies and Tracking Technologies

Cookies

We use cookies to:

  • Remember your preferences and login information
  • Understand how you use our website
  • Improve website functionality and performance
  • Deliver targeted advertising and marketing

Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand user behavior
  • Marketing Cookies: Enable targeted ads and communications
  • Preference Cookies: Remember your choices and settings

Other Tracking Technologies

We use web beacons, pixels, and similar technologies to track website activity and measure campaign effectiveness.

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

  • Accept or reject cookies
  • Delete existing cookies
  • Be notified when new cookies are placed

Note that disabling cookies may affect website functionality.

5. Third-Party Links and Services

Our website may contain links to third-party websites and services not operated by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing through PCI-DSS compliant providers
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Employee training on data protection

However, no security system is completely secure. We cannot guarantee absolute protection of your information.

7. Your Privacy Rights

Depending on your location, you may have rights including:

California Residents (CCPA)

You have the right to:

  • Know what personal information is collected, used, and shared
  • Delete personal information we hold about you
  • Opt-out of the sale or sharing of personal information
  • Access your personal information
  • Correct inaccurate personal information
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information provided below.

Virginia, Colorado, Connecticut, and Utah Residents

Similar rights apply to residents of these states under their state privacy laws. Contact us to exercise your rights.

European Residents (GDPR)

If GDPR applies to you, you have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

Other Rights

You may also have the right to:

  • Opt-out of marketing communications
  • Request information about our data practices
  • Lodge complaints with regulatory authorities

8. Data Retention

We retain your information for as long as necessary to:

  • Provide services you requested
  • Maintain business records and service history
  • Comply with legal obligations
  • Resolve disputes

When information is no longer needed, we securely delete or anonymize it. Service records may be retained longer as permitted by law or industry standards.

9. Children’s Privacy

Our website and services are not directed to children under 13 years old. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will take steps to delete it promptly. Contact us if you believe we have inadvertently collected information from a child.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by:

  • Posting the updated policy on our website with an updated effective date
  • Sending you email notification of significant changes
  • Requesting your consent if required by law

Your continued use of our website or services following notice of material changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us.

We will respond to requests within 30 days or as otherwise required by law.

12. Additional Information

Do Not Track

Some browsers include a Do Not Track (DNT) feature. Our website currently does not respond to DNT signals, but you can use browser controls to limit tracking as described in the Cookies and Tracking Technologies section.

International Data Transfers

If you access our website from outside the United States, information we collect may be transferred to, stored in, and processed in the United States. By using our services, you consent to such transfers.

California Shine the Light

California residents may request information about categories of personal information we share with third parties for their direct marketing purposes. Contact us using the information above.

By using IPM’s website and services, you acknowledge that you have read and understood this Privacy Policy.